Cannot log into qnap nas. Network = Modem > Router > NAS .

Cannot log into qnap nas. Sep 23, 2022 · I'm using this TS-251 NAS for the first time. On the preceding Friday, I had been switching some services off as I found someone had been Feb 16, 2023 · One of my Windows 11 laptops suddenly stopped connecting to my NAS in Windows File Explorer (sees it by name as all 3; computer / media server / storage), but connects fine through Chrome (LAN IP & MyQNAPcloud). Still in cmd, try to connect to NAS as per example below, again for example NAS IP address is 10. I was not able to login to my NAS because my pc and NAS were not in the same network. I don’t believe access control was ever monkeyed with as any of the accounts setup on the NAS were able to log into the device. Sometimes a configuration problem will cause the service to behave badly. Jun 4, 2025 · Qfinder Pro may not be able to find your NAS if there are any inactive third-party app repositories containing problematic XML files. I then added the user to a domain group which has permission to access the NAS. For details, see Service Binding. Also ensure that the PC ip is in the same subnet as the NAS. That way you can open data on the NAS by entering \\NASHost\share in the address bar of Windows File Explorer. It is disappointing that once I go thru this step (disabling the admin account) that I CANNOT ssh into the QNAP unless I go thru this process so I can type in Re: Cannot sign into myQNAPcloud by schumaku » Fri Mar 14, 2014 3:45 pm Enable SSH on the NAS, install i. The reason: Windows will first try to connect to your NAS using your Windows login credentials. Nov 17, 2021 · The device was getting pinged a while back with a bunch of failed login attempts, but I disabled UPnP on my router (and I think the QNAP) and those stopped. Qfinder Pro automatically searches for all QNAP NAS devices on the network. A confirmation message appears. 01) so I'm guessing there is some local program attempting to do this. Unstable or faulty drives: Drives with critical errors may prevent the NAS from completing system initialization. 192. 254. I gave that a try and no success. Also I can no longer log into the QNAP web server. Nov 19, 2022 · QFinder found the NAS and displayed information such as firmware version, but still cannot log in. My issue is that when I try to access the web GUI, the page does not load and it times out. What can i do ? I am not 100% sure this problem is due to this try, because some days ago i had a malware but i have launched malware remover 3. I'm able to log in via browser, both locally [https > LAN IP] and The username and password are 100% correct (can log in via the web interface no problems at all, connected to my home network perfectly). Feb 7, 2018 · Cannot Login to Manage QNAP NAS TS-451 by GreyWullf » Wed Feb 07, 2018 10:33 am Hello, I usually log into my QNAP NAS by simply typing " https://10. Log file entry: "localhost QVPN Service VPN Server [QVPN Service] Username: admin has been blocked because reach the login attempt limit. g I get a spinning checker. To remove the invalid XML files, do the following. 100. qnap. Feb 27, 2023 · Even the best NAS from QNAP can end up having a connection issue or two, which is where this short troubleshooting guide comes into play. I coppied the authenticator code and waited 4 minutes to put in in and got Jul 14, 2021 · I can login using QFinder Pro 7. I can mapped the drive and can access the folders using the same login details. I've tried changing it for a shorter password just to be able to access via SSH but that doesn't work. Your QNAP ID is the same account you use to access the QNAP Account Center. 1715 I made a new administrator account and deleted/disabled the default admin account (as recommended by QNAP for security purposes). Select Secure login. However, after the "Login failure" message, the . Mar 30, 2015 · I have a QNAP TS-220 NAS with update 4. 5. com , but receive an Mar 6, 2013 · I have a TS-239 Nas with latest Firmware 3. After using the default system administrator account to log in, you can disable 2-step verification requirements on other accounts to allow those users to login without 2-step verification. Jul 27, 2022 · Learn how to reset your QNAP NAS password using five different methods, including hardware and software resets. For details see, What is the default system administrator password for my NAS? Or if using QNAP Qfinder Pro, simply double click on the NAS to open the login page. Network = Modem > Router > NAS May 29, 2024 · Why do deleted user accounts still have the permission to access folders and why are the name of these accounts shown as a number? I created a domain user on a Windows 2003 domain controller. Apr 19, 2023 · Applicable Products All NAS series, myQNAPcloud Symptom You are able to successfully sign in to account. The NAS is still accessible from other PCs on the same network. However, your Feb 15, 2021 · I can ping the local NAS ip address from windows I can no longer access the web interface locally, but I can using the myqnapcloud adddress, remotely I can access the NAS locally from my iphone (through the web interface and via the Qnap apps), so I am assuming this is a purely Windows 10 issue I have tried enabling and disabling SMB 1 - makes no difference I cannot access any shares via ip Jul 5, 2021 · After the last firmware update to 4. Meanwhile, I can ssh into the NAS. 8. 0, brings up my browser, I enter my new login credentials and check permissions, homes,public,web all have my new account set to R/W. . 168. When I attempt to login to the NAS via a browser or in Q Dec 11, 2009 · I have also encountered the same problem. I log into my NAS to manage the NAS and to peruse system logs, etc. 10. For details see, What is the default system administrator password for my NAS? May 17, 2023 · Reset the NAS by pressing and holding the reset button on the back of the device for 3 seconds. Specify your username and password. This includes two Blu-Ray players (one is only a few months old), two iPod Touchs, and a tablet. I tried using different computers with different IPs, turned it on and off multiple times but still I cannot access the qnap web interface or any of the mapped drives. 2 are disabled by default. If the NAS has been configured to use DHCP, you can use QNAP Qfinder Pro to check the IP address of the NAS. 1 (20121205) and i cannot get into Web interface since i reboot it. It was working fine after that and then just recently stopped responding. For details, see System reset and restore to factory default. Jan 8, 2025 · Forum Jump:Users browsing this thread: 1 Guest (s) However, as he passed away in 2020, I don’t have any of his login information for the NAS. Oh, and I have logged into the web interface for the QNAP with each of the defined userids so I know that I have the proper credentials. Open the app on your mobile device. The admin account's login credentials will be restored to their default values. 28/ " in my Chrome Browser tab and am presented with the login page. Jun 26, 2024 · After performing a basic system reset or an advanced system reset using the physical reset button, certain system settings are reset to default and the default administrator account "admin" is enabled. Apr 26, 2016 · So, as far as I can tell, this should be a wide open NAS device that I can address using UNC paths or mapped drive without the need to supply credentials. Nov 10, 2022 · Cannot connect to QNAP NAS with Qfinder/browser, but Windows File Explorer can access. PuTTY on your Windows system, and open an SSH session to the NAS using the admin privileges to run these commands. Qsync/ directory is worth trying in order to "reset" things. 2. Admin account- PW seems ok, but need 2FA, and the QNAP authentication app doesn't seem to give me the right TOTP pin. Went to log in to the NAS 2 days ago to get back into Plex, and I can't log in. The QTS login screen appears. I have another 2 qnaps I can login to without any issue and reimaged my PC just to confirm it's not a PC issue. Check to see if the LAN cable is connected properly between the NAS and your router/switch. sh" is missing. Well, I can find the file "mariadb. 1. Make sure the NAS and the computer that runs QNAP Qfinder Pro are connected to the same subnet. May 15, 2023 · My problem is I have several NON-WINDOWS devices that cannot connect, cannot be configured for SMB, and cannot be firmware upgraded. Sep 25, 2024 · The problem: You cannot access the SAMBA (SMB) shares on your QNAP NAS from the Windows File Explorer and after you tried, access to the web interface also stopped working. 0597 20180528) using my Qmanager app on my phone. Nov 7, 2022 · If you already tried to reset your NAS and found that you are still not able to log in with the default password of admin in QTS, try the following solution: Note: If your PC has Bitdefender installed, please check this article first. 1) If you are using HTTPS to connect to your NAS with a plain IP address (e. When I try to do this, after correctly filling in the Old Password, New Password and Verify new password boxes, I get a box that says 'Failed to Change User's Password', as on the attached picture. You may need to use Qfinder Pro to access the NAS after the reset. For some reason, I can no longer log into my NAS using Qfinder. Passwordless login Overview Passwordless login simplifies and secures your login process by verifying your identity with your mobile device. To resolve this issue, first update both your myQNAPcloud Link and QNAP mobile apps to their latest versions. Also I can't log into my QNAP network drive. I then reset the unit (heard the announcement "resetting Feb 1, 2022 · Stop 2-step verification wrote: If an administrator cannot use a mobile device to sign in to QTS and no other administrators are available to disable 2-step verification for the locked-out administrator, you can contact QNAP customer service for assistance or restore the NAS settings by physically pressing the "RESET" button (Basic System Reset). 1, TLS 1. by perkjellqvist » Thu Nov 10, 2022 11:06 pm Jun 26, 2024 · After performing a basic system reset or an advanced system reset using the physical reset button, certain system settings are reset to default and the default administrator account "admin" is enabled. Oct 14, 2024 · 2. If you still encounter this problem after changing the password, or you cannot log in to your NAS, contact QNAP support. Anyone knows how to fix this issue please? Jun 6, 2022 · It then let me log in with "admin" and the MAC address of the QNAP. Jan 10, 2023 · The "login error" prompt can be caused by Windows using an earlier version of Transport Layer Security (TLS) than the version used by your QNAP NAS. Aug 7, 2024 · Solution QNAP mobile apps establish connections with the NAS via myQNAPcloud Link. This seems to have started about a month ago. Jan 11, 2021 · Cannot log into Customer Service Portal - does not send verification code email by stripeyjoe » Mon Jan 11, 2021 7:39 pm Jun 4, 2025 · Symptom On Windows 10 or later, you may encounter the "Enter network credentials" error when connecting to your NAS. May 6, 2023 · Basically my Qnap seem to be working fine but I can`t access it via the Web UI e. Those same credentials can also be used on your phone through applications like ES File Explorer which will allow you to enter credentials when connecting to network shares. Jul 2, 2025 · Root Cause A QNAP NAS may fail to boot after an unexpected power loss due to: Corrupted internal firmware (DOM/Flash): If the firmware was being accessed or updated when power was lost, it may be damaged. If you do not know the IP address of the NAS, you can locate it using Qfinder Pro. e. I just installed it and get the below message when trying to log in as admin or any other account set up on the NAS. The browser is issuing this warning because of the possible security implications of a missing SSL certificate. Do not follow the quick setup) Access your NAS via SSH (using PuTTY) (Note: it's IP address may have changed, use QNAP Finder if necessary to determine it's IP address) Apr 19, 2023 · Details QNAP mobile apps display this message when the myQNAPcloud Access Control permissions are set to Private or Customized. In this case, the warning can be ignored. sh". Locate the NAS in the list, and then double-click the name or IP address. To resolve this issue, you'll need to sign in to your QNAP ID before you can connect to the NAS. Note: The default NAS IP is 169. Jan 1, 2025 · I have a TS-410 which I am unable to login to via any browser, it's currently running version 4. The other laptop works fine. Interrupted firmware upgrade: If a power failure occurred during a firmware Oct 14, 2016 · Re: Cannot log into NAS with Qsync by Ankemiel » Fri Oct 14, 2016 4:27 pm I try to follow steps 1 to 7. It turns out that in the directory "/etc/init. I was even able to upload a folder via QfinderPro. On… Sep 25, 2023 · Can see my NAS in QFinder but Cannot login with QFinder or Open through WebBrowser and Ping times out To access the NAS using a different interface (for example, one that supports 10 Gbps), enable service binding and then configure NAS Web Management Interface. Suddenly today my laptop can't access my mapped network drives to my NAS, and refuses to connect to the NAS under Network (shows but won't connect). The Cause The cause can be a number of things, but it boils down to an issue with the http service or proxy service on the QNAP. Sep 3, 2016 · The same username and password allows me to log into the system on port 8080 as well as FileStation. Nov 11, 2024 · Forum Jump:Users browsing this thread: 1 Guest (s) Feb 7, 2020 · The Problem You’re trying to connect to your NAS’s web interface but it’s just spinning forever and not actually loading. I have disabled the default admin account when I set up the NAS about 6 Feb 27, 2019 · I rebooted my QNAP : no change ! And even QNAP web admin access is not possible ! The only acces i have is FTP, but this does allow me to modify /etc . 1 and 1. However if I right click on the NAS line and select "Restart Device" or if I click "Tools" then "Restart Device" and bring up the login window I get "Login failure: Invalid username or password. I have SSH enabled. I can still access the files stored on the NAS. Access your NAS with SSH Access your NAS depending on your computer's operating system: Access your NAS with SSH (Windows) May 19, 2023 · Re: TS-253A unable to connect during login by dolbyman » Fri May 19, 2023 9:02 pm How can you see the logs, if you cannot login to the NAS ? Dec 11, 2018 · I am unable to login web interface with the local IP. Type the IP address of the NAS in the address bar. Jun 19, 2016 · Is anyone else having issues logging into Video Station. If you put in the authenticator code incorrect 12 time it'll tell you what the time your NAS says it is when you hover over the 'info' button in the explanation. " Everything has been fine for 18 months. See the LED indicators on the front of the NAS and check that everything is working Open Qfinder Pro. I'm using IP Address to connect. The funny thing is that only two of the client machines on the network can access the network shares, no other devices can. I can see it when doing a IP ping, I can see it in Qfinder. 1), then your browser will warn you that your connection is not private. Mar 23, 2025 · I can see it in Qfinder, I can go to the NAS site at port 8080 and get to the login page but It will not accept admin password. Qsync directory gets recreated. I can login to the interface with myqnapcloud hot spoting my laptop with my phone, and I can also connect to the NAS with PuTTY locally. Once I did this, I changed the password to something more user friendly, and now I can ssh into the system. The password for "admin" depends on the version of your QNAP operating system. I can access the files from Windows Explorer, and I can still access the NAS using the different apps Qfile, Qmanager etc. Jan 9, 2016 · So, now I am stuck, after about 30 minutes into installation. The Taiwan-based storage biz specializes in NAS kit and offers a whole portfolio of models to address various needs. 105, shared folder name is share1, NAS server name is NAS-QNAP1, and user account used to login is admin Open a web browser on your computer. 3. A couple days later when I tried to log in, my new admin account and password would not work. May 8, 2023 · In order to login into your NAS with your NAS account, you will need to perform a basic system reset and use the default system administrator account to login. QfinderPro can find the device. I tried a different cable, port1 & 2, turning it off letting it sit a few times etc. Make sure the NAS is turned on. I have several NAS Servers that I can access with all my other computers on the network via Username and Password login, as the NAS Servers just show up as visible. I can ping it and my mapped drives are still working. Re: Cannot sign into myQNAPcloud by schumaku » Fri Mar 14, 2014 3:45 pm Enable SSH on the NAS, install i. May 22, 2024 · If your device remains blocked by the NAS, review the System Access Logs in QuLog Center to identify the root cause and report it to QNAP Customer Service. I read somewhere that removing the /homes/<some user>/. d/ the file "qbox. I checked that I could log in into the new administrator account. I also cannot SSH or Telnet to it. Open Qfinder Pro. I couldn't login to our NAS via web using the correct login details. (Dumb q, times seem right-ish between auth app & nas, but off by a few minutes, could that impact? Re: Cannot sign into myQNAPcloud by schumaku » Fri Mar 14, 2014 3:45 pm Enable SSH on the NAS, install i. g. , 127. The login source is localhost (127. Mar 18, 2024 · Workarounds If connecting to an IP address (for example: 192. To use passwordless login, you must install QNAP Authenticator. The QTS login screen opens in the default web browser. I read the QNAP manual and have searched for a few hours since then, on this forum as well as Googling away elsewhere, but I cannot figure out why I cannot login to Qfinder. What is going wrong? How else can I fix the file corruption issue on my NAS? When I am not using it, the NAS is idling and has all the normal status lights flickering on it. You can then reset the Nov 25, 2024 · Owners of QNAP network-attached storage (NAS) boxes are finding that a firmware update has left them unable to log into their device, and a reset doesn't seem to fix the issue. 100:8080. Or if using QNAP Qfinder Pro, simply double click on the NAS to open the login page. Jun 26, 2022 · QNAP TS-231P-US 2x18TB Seagate Exos X18 HDD Raid-1[Deadbolt and General Ransomware Detection, Prevention, Recovery & MORE] How to reset my NAS password, network and security settings Tip: If you cannot log in to the NAS with any of the above methods due to the unavailability of your mobile device and your own password, you can press the reset button on the NAS for 3 seconds to activate the default administrator account "admin", restore its default password (the MAC address of the first adapter), and then log in to the NAS with this "admin" account. A single beep signifies that the reset was successful. Jun 4, 2025 · Symptom On Windows 10 or later, you may encounter the "Enter network credentials" error when connecting to your NAS. Tried to login using Chrome, Incognito, Edge, private edge, mozilla, mozilla private but still cannot login. If the issue still persists, run a diagnostics test for myQNAPcloud Link to identify and troubleshoot Oct 15, 2024 · Newbie here with what may be a common problem but it's stumped me. Note that in versions of Windows prior to Windows 8. It was off by 4 minutes. Hello, I am trying to log into my QNAP NAS. Dec 9, 2019 · I updated the firmware on my TS-451 NAS on Saturday via the companion app (after a push notification) but later found the NAS wasn't responding. Power off your NAS and remove all the drives. I ran across some statements about the default "admin" username, but that doesn't help me if I've set up my Jun 24, 2022 · Applied Products: All NAS Series All QTS Firmware Versions &amp;nbsp; If you can not access the NAS via Samba or other p Jun 24, 2022 · All NAS Series Applied Firmware: 4. For details, see Accessing the NAS Using Qfinder Pro. I have tried to connect locally and Sep 20, 2022 · Thanks for chiming in and the helpful suggestion. Every time I have to reboot my wifi router (which seems to be once a week at the moment) I’m unable to log into my Qnap. This is also why I think that Hi - I installed a firmware update today, and I haven't been able to get to my QNAP NAS via my web browser after the update. I have a TS-219P and have never had any problem to login to the administrator page. It had to be done using the QManager, Qfile or TeamViewer app as I removed access from the web via QNAP instructions when they were being targeted by ransom ware. Resetting the network setting helped me at least be able to attempt to login to the NAS. This one has been working for 18 months with no issues and nothing was changed on either the PC or NAS, all up to date. I can access the NAS from WebUI via browser, SSH from any terminal, and also can see it in QFinder. " Jun 9, 2018 · I have recently upgraded the firmware on my TS-451+ (version 4. Jul 2, 2023 · I have a new Windows 11 Pro laptop (ASUS Zenbook) and joined to my home network. Now it doesn't work anymore, but I still have access to my mapped drive and can access the NAS through explorer and streaming to my squeezebox and TVIX still works fine. Hi guys! Need help please. If you are still unable to access the NAS using any device, you may need to reset the NAS. I can see the NAS in Qfinder but when I try to login it times out. User account? Invalid user/password. I had the same problem due to me not switching the time on the qnap to automatic. 1:8080) will display "the page cannot be reached" I can ping the QNAP server but I can't access the admin page internally or externally. BUT I can no longer access the web interface using my normal ip address or using myQNAPcloud. I then found I couldn't log into the web admin page at all although I could ping it on both LAN adapters and, in fact, could see all the folders via SMB. I am trying to connect to a shared folder on the Qnap NAS from a new Windows 11 pro system. If myQNAPcloud Link does not function normally, your mobile apps cannot access your NAS remotely. Nov 7, 2022 · Applicable Products: All NAS series If you already tried to reset your NAS and found that you are still not able to log in with the default password of admin in QTS, try the following solution: Note: If your PC has Bitdefender installed, please check this article first. 0. Optional: Log in QTS using HTTPS. I've tried all the Admin Password reset guides provided by QNAP & online, but nothing is working. Well, my NAS is pointed to my old network, not my new one. Click Login. Why can’t the user access the NAS using SMB? Feb 13, 2020 · Trying to log in via the URL (e. I couldn't get into qfinder without the code either. NAS AccessNAS Access (You'll hear a short "beep") After 2-3 minutes, a long beep will be heard, and the NAS can be seen in QNAP Finder Hot-plug all 4 HDDs into the NAS (Do not power off the NAS. I switched locations and services (xfinity to att). 4. 6. Jun 30, 2023 · I'm looking in QuLogCenter and see there is a failed attempt to log into the admin account every night at midnight. Was this article helpful? Jun 4, 2025 · Qfinder Pro may not be able to find your NAS if there are any inactive third-party app repositories containing problematic XML files. A firmware update may cause a mismatch between the config file Feb 7, 2018 · Cannot Login to Manage QNAP NAS TS-451 by GreyWullf » Wed Feb 07, 2018 10:33 am Hello, I usually log into my QNAP NAS by simply typing " https://10. Tip: If you do not know the IP address of the NAS, you can locate it using Qfinder Pro. If the issue still persists, run a diagnostics test for myQNAPcloud Link to identify and troubleshoot Jun 22, 2022 · I can login from the login page after clicking the login icon on the Qfinder Pro window with the new name/password. For additional information on system resets, see your NAS user guide, or the following topics. Dec 7, 2023 · If this option is enabled, you will need to change your password before being able to log in to your mobile app. To access the NAS using a different interface (for example, one that supports 10 Gbps), enable service binding and then configure NAS Web Management Interface. 1 Because NAS might get new ip address after reset, you could launch the QNAP Finder Pro utility to search for the NAS again and login with username “admin”, and password: MAC address (all characters in uppercase). I did the 3-Second Reset button press to reset the network configuration. 20221028, there were no changes made to any setting before the issue started. May 31, 2023 · This does not delete any data from your NAS. I have just updated to the latest firmware, and now when I log on as Admin I get a prompt to change the password. unul73g rge 8u l2rw2gu yqp krkycm e6xhu ghui ewwyph mwm